Return & Exchange

Return Policy

 

1) Before the package is shipped, we accept order cancellation. Once canceled, we will issue the refund to your original payment way within 1 week.

2) All return requests must be initiated within 15 days of the delivered day.

3) The following items cannot be returned or exchanged unless the quality problems: bodysuits, lingerie, swimwear, jewelry, final sale item(s), and accessories.

4) Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. We do not accept returned items that do not meet the return criteria.

5) We do not offer Freight To Collect (FTC) service for the packages returned to us. You are responsible for the return cost. Please notice, The original shipping fee is non-refundable.

6) Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. Please contact our Customer Service for the nearest return address.

7)If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

8)If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

9)No restocking fee to be charged to the consumers for the return of a product.

 

Exchange policy

 

All exchange requests will be processed as refunds before shipment. The exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.

 

Order Cancellation

 

Your order will be fully refunded if it is canceled before shipment. Please send an email to service@prettyurvous.com if you decide to cancel the order. We will NOT accept an order cancellation request if the order has already been shipped.

 

Contact us

 

If you have further questions / issues, please don't hesitate to contact us at service@prettyurvous.com